POLICY, PRIVACY AND PROTECTION OF PERSONAL DATA
This policy applies to collected data:
In arrelart.com or online store.
When filling the shopping cart - Cart abandoned.
Subscribe to the newsletter / newsletter.
Emails shipments.
Create a buyer / customer account.
Contact forms.
Online chat
Our privacy policy does not apply in the following cases.
Sending newsletter with third party application. Mailchimp, Mailrelay, etc.
Use of our APPs if they have been installed on a device.
Tools, share with google and facebook pages and other social networks.
To know these privacy policies please go to the pages of the respective tools or web.
If you receive the newsletter, in the same newsletter you can see the url of said tool.
Please read the policy carefully to understand our practices and data processing.
You must accept the privacy policy to view or use arrelart.com and make purchases of our products.
What data do we collect from users?
Depending on the use and purpose and interaction with arrelart.com, registration as a client, purchase as a visitor, form, chat, etc., we can collect the following data.
Your email must be provided if you want to create a user account, contact us through the contact forms and / or receive our newsletter.
Data related to your identity, such as your name, surname and email address, and may be required in details collection forms.
Data related to browsing: data related to how you use the websites, including: IP, address, browser used, duration of browsing, search history, operating system used, language and page views.
Data about your visits to our website, including traffic data, log files and other data or communication resources used by when you access our websites.
Order data: your postal address is required to prepare the invoices. Your bank or PayPal details must be provided to pay for your order.
Data about the use of social networks when you use those features.
How is my data collected?
The data collected and how it is collected depends on your use of the websites.
arrelart.com directly collects the data that you write in the contact form and user account creation forms and subscribe to our newsletter available on the website, and / or communicated when you contact us by phone.
arrelart.com also indirectly collects your data through cookies and tracers.
Please read our cookie policy which has been created to help you better understand this technology and how we use it on our websites and for our services, applications and tools.
Why is my data collected?
Your data is collected by arrelart.com for the following purposes:
If you are a customer or visitor, we collect your Data to:
Sending our newsletters and personalized offers when you have subscribed to it.
Send you personalized offers.
Allowing yourself to use interactive features of arrelart.com, buy producers at arrelart.com.
Manage orders and fulfill the contract.
Guarantee the security and traceability of Purchases of our products.
Transmit information to you regarding your user account (invoices, order history).
Manage your requests communicated through the help center (the "Help Center") and / or by chat software.
Allowing yourself to leave a comment on products and blog entries.
Notify changes in our websites or in our offer of products and services.
Respect our rights and obligations stipulated in the agreements concluded with users and for any other legal purpose.
Who processes my data?
Your data is processed by arrelart.com and our employees in charge of:
Administering the websites.
Manage technical support to answer our users' questions.
Managing the invoicing and payment of contributors' commissions.
Your data may also, within the scope of our business and for external processing needs, be provided to service providers and other third parties whose services are used and more particularly:
To administer after-sales service:
If you are a customer who has made a purchase, your data may be communicated to the contributor in charge of the after-sales service, for example to the transport agency.
In any case, arrelart.com will be responsible for how your data is stored and used by Contributor(s).
Manage communications between you and us:
Manage payment:
To facilitate the user experience, arrelart.com offers the following payment methods to purchase on the website:
Online payment by credit card.
PayPal payment in the currencies available in the arrelart.com add-ons.
Payment by bank transfer if currently active on arrelart.com .
Payments are handled by our partners (Redsys, PayPal).
arrelart.com does not have access to your credentials and credit card number.
How long is my data stored?
arrelart.com only stores your data for the period necessary for the purposes explained in Article 3.
This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection. Similarly, certain legal obligations stipulate a storage period.
If you subscribe to the newsletter, your e-mail address will be stored until you unsubscribe.
When you contact us via the Help Center contact forms, when you communicate with us by phone or chat, your data will be stored for up to five (5) years from the date of the last contact.
As for your user account, your billing information will be stored for five (5) years from the day of purchase.
The remaining data will be stored for five (5) years from the day of your account deactivation.
Your bank details will be stored for five (5) years from the date of debit, in order to prevail a possible litigation.
Upon your request, your user account will be deactivated and deleted at the end of the aforementioned durations as from your request for deactivation.
Finally, data collected through cookies/tracers will be stored for up to six (6) months for cookies measuring the audience of our website and up to thirteen (13) months for others.
Beyond the aforementioned durations, your data will be anonymised to be stored for statistical purposes.
How is my data protected?
Your data is stored on secure servers protected by firewalls and anti-virus software.
We have implemented technical and organisational measures designed to protect the security and confidentiality of your data against any accidental loss and any unauthorised access, use, modification or disclosure.
Given the inherent characteristics of the Internet, we cannot guarantee the optimal security of information exchanged over the network.
We strive to protect your Data but cannot guarantee the absolute security of information submitted to our website. You agree that you provide your Data at your own risk.
We cannot be responsible for any failure to comply with the privacy settings and security measures implemented on our websites.
As such, you agree that the security of your information is equally your responsibility. For example, it is your duty to keep secret your password that allows you to log in to your user account.
Do not disclose it to third parties. Be careful when disclosing information about sections of arrelart.com. These data can be consulted by any user of the website.
What are my rights?
You can choose how the data you provide is
used:
You can browse the websites without providing data.
This means that you will not be able to use certain features of arrelart.com and in particular, shopping.
You can decide to no longer receive our Newsletter and personalised offers.
In this case, you can unsubscribe at any time by logging into your user account on the website or by clicking on the link in the email.
You can decide not to provide your e-mail address in the Help Centre. In this case, please note that we will not be able to write to you and therefore cannot contact you with a response.
In any event, you can access your user account, at any time, to consult or correct your data or unsubscribe from "my account".
In accordance with the provisions of the applicable regulations regarding data protection, namely the European General Data Protection Regulation 2016/679 (GDPR) and the Spanish Data Protection Act and its amendments, you have the right to access and correct your Data.
You also have the right to stipulate directives regarding the fate of your Data in the event of your death.
In addition, subject to the conditions of the aforementioned regulation to exercise your rights, you have:
The right to erase your data.
The right to anonymise my data.
The right to limit the processing of your Data.
The right to object to the processing of your Data on legitimate grounds, in accordance with Article 21 of the GDPR.
The right to portability of the Data you have provided.
The right to withdraw consent, where you have been asked.
Where processing of your data has occurred based on your consent, you may withdraw that consent at any time.
You also have the right to object, without providing a reason, to arrelart.com showing you.
You also have the right to object, without providing a reason, to arrelart.com profiling you based on your Data, when content or communications are sent for commercial solicitation.
In the event that you provide personal data of third parties, you guarantee that you have the necessary authorisations for their treatment. You are also obliged to inform such third parties of the terms and conditions of the processing of their data.
However, in accordance with Article 12.6 of the GDPR, when you exercise these rights, arrelart.com, as controller, reserves the right to require proof of your identity. Please note that the data required to prove your identity will be deleted once we have responded to your request.
You can exercise your rights by sending a
hola@arrelart.com
or by writing to:
MIXA PLESIER SL ,
Cami Can Calders Num 8 , 08173 , Barcelona (Barcelona )
We are obliged to respond within one (1) month to all requests related to the exercise of these rights. This time frame may be extended to two (2) months for complex requests and large volumes of requests.
En esta web se registra la IP del usuario acompañado de la fecha,una cookie y la url de referencia. Estos datos se registran cuando se accede a la web. Estos datos son para anlítica interna y no se comparte con "terceros". Su uso es exclusivo interno.